Privacy Policy

This Privacy Policy should be read in conjunction with the Terms of Service.

Site Updates

We ask that you allow us to periodically email you with details of new and enhanced functionality so we can help you get the most out of the site, but you can opt out of this if you wish.

Third Parties

We value your privacy and will never give, lend, rent or sell your personal details to another company. If you choose, you may opt in to receive promotional messages send by us on behalf of selected third parties. You may opt out of receiving these messages at any time.

Enquiries to Celebrants

When you send an enquiry, we email your name, contact details and message to the celebrants you chose, so they can reply to you directly. Each celebrant is then responsible for the copy they receive. We keep your enquiry for 12 months so we can pass on celebrants' answers and stop misuse, then delete your details. You can delete them sooner using the link in the email we send you.

Testimonials

When you write a testimonial using a celebrant's link, we ask for your name and email address, and record the IP address you used. We use your email address only to confirm that you wrote it, and send one reminder if you haven't clicked the link in it after a few days. The celebrant sees your name and what you wrote, but not your email address. If they show it on their listing, only your initials and the month of the funeral appear.

We delete your details if you don't click the link within 30 days. We delete your email and IP address 30 days after you click it, or 30 days after the celebrant decides whether to show your testimonial, whichever is later. A testimonial on a listing stays while it is shown. Anything not shown is deleted after 12 months. To have yours removed sooner, please contact us.

Account and Listing History

If you have an account, we keep a record of when you sign in (including the IP address used) for 90 days, and a record of changes made to your account, listing and photos, showing what changed and who changed it, for 12 months. This can include earlier versions of details such as your email address or phone number. We use it to keep accounts secure and to help when something goes wrong. When you delete your account or listing, we delete its history too.

Emails We Send

We keep a copy of the emails we send you, such as enquiries, reminders and replies, for up to 2 years, so we can see what was sent if you have a question about it. We don't keep the text of emails that contain a sign-in or confirmation link. Copies of enquiry emails are deleted along with the enquiry's details, and when you delete your account or listing, we delete the copies of emails about it.

Site Activity

We collect information about the listings you visit, any clicks through to an organisation's own web site, and listings you mark as 'favourites'. We use this information to determine which organisations are popular and we make aggregate (anonymous) details of number of visitors available to each Organisation. Except where required by Law, we will not disclose identifiable details of your activity to any third party.

Data Protection

We are a registered as a Data Controller with the UK Information Commissioner's Office (registration number Z130865X), and undertake to store and process your personal information in accordance with the Data Protection Act 1998. If you wish to know what information we hold about you, or make any corrections to that data, please Contact Us